Archived: Cherish UK

Lowton Business Park, Newton Road, Lowton St Marys, Warrington, Cheshire, WA3 2AP (01942) 685555

Provided and run by:
Cherish UK Limited

All Inspections

18, 19 April 2013

During a routine inspection

During our inspection we spoke with six people and two relatives. We spoke to people about their experiences being supported by the service. Most comments were very complimentary about the care and support that they received from staff provided by Cherish UK.

Comments included; 'Brilliant if I want anything I just ask'; '!'m happy' ; 'Generally good up to now' and 'Blooming excellent.'

People told us they had good relationships with the staff and that they felt comfortable with them. They told us that ' The staff are very good'; 'I don't know what we'd do without the staff they've become like friends'; 'We are quite satisfied with the staff the carers do a good job.' and 'Staff seem to listen as to how we want the care.'

Two people made comments about the support provided and these comments were shared with the providers and managers for the service so they could review their comments and suggestions to ihelp review their package of support.

We checked the systems in place to monitor the training and supervision of staff and the quality of care that people received. We found that improvements needed to be made to the records to ensure regular checks were in place to show how people were trained and supported in subjects necessary for their job. This service had only been registered for six months. We were shown plans by the managers and providers to improve the auditing of the service which was already in operation for another service within the company.