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European Nursing Agency Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 16 August 2019

About the service

European Nursing Agency, also known as ENA, provides 24-hour care by way of live-in care workers who support and provide personal care for people in their own homes. At the time of our inspection there were 61 people using the service.

People’s experience of using this service and what we found

The provider had significantly improved their governance systems since the previous inspection in August 2018. The management team had introduced regular checks of key areas which meant that performance of the organisation was monitored to help ensure improvements were sustained and any identified shortfalls were effectively managed in a timely manner.

People received safe and effective support from a team of care workers who received appropriate training and support. People were protected from harm because the provider had a robust recruitment process and staff received training in how to recognise and report abuse. The service continuously recruited care workers so they would have enough suitable skilled and experienced staff available to support annual leave and routine breaks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were provided with good day to day support with such areas as health needs, medicines management and meals.

The provider had recruited nurse care managers and care co-ordinators to help support and supervise the care delivered in people’s homes. People told us the care workers were kind, caring and compassionate. People’s care was arranged in response to their identified needs. This was kept under review and updated as and when needed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Requires Improvement. (last report published August 2018)

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 August 2019

The service was safe.

Details are in our safe findings below.



Updated 16 August 2019

The service was effective.

Details are in our effective findings below.



Updated 16 August 2019

The service was caring.

Details are in our caring findings below.



Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.