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Footsteps Care Outreach Limited Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 October 2021

About the service

Footsteps Care Outreach Limited provides care and support to young people with learning disabilities or autism. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection there were two people receiving a personal care service.

People’s experience of using this service

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This was a targeted inspection that considered staffing levels, training, activities, nutrition and how people were supported and communicated with. Based on our inspection of these areas the service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.

Staff were given training opportunities. However, the provider did not document the dates each staff member completed each training course. We have made a recommendation about this.

People were offered a variety of nutritious food and snacks and their preferences were respected.

Staff knew the procedure to follow if they suspected somebody was being abused. People had risk management plans to keep them safe from harm. There were enough staff on duty to meet people’s needs and keep them safe. People were protected from the risk of the spread of infection.

People were supported by staff who knew them well. Relatives and people were involved in making decisions about care.

Staff knew how to meet people’s communication needs. People had access to a variety of activities that interested them.

The provider had a system of carrying out quality checks to identify areas of improvement. The provider understood their responsibility to report incidents and safeguarding concerns to relevant authorities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25/02/2019).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service in relation to staffing levels, training, activities, nutrition and how people were supported and communicated with. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 October 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our safe findings below.

Effective

Good

Updated 6 October 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our effective findings below.

Caring

Good

Updated 6 October 2021

At our last inspection we rated this key question caring. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our caring findings below.

Responsive

Good

Updated 6 October 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our responsive findings below.

Well-led

Good

Updated 6 October 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our well-Led findings below.