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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 3 February 2021

About the service

Renaissance Personnel Ltd (Kentish Town) provides personal care and support to people living in their own home. There were 18 people using the service and receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People using the service and relatives who we spoke with expressed a good degree of satisfaction and confidence with how the service was run, and not least the caring nature of staff.

Care workers had been recruited safely. They underwent appropriate recruitment checks before they commenced working at the service. Medicines were managed safely, management of medicines was risk assessed and there was training and guidance provided for care workers.

Assessments were carried out to ensure people's needs could be met. Where risks were identified, there was guidance in place for staff to ensure that people were safe. There was evidence of on-going and relevant staff training. People’s nutritional needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were methods of monitoring the quality of the service in place and this had improved since our previous comprehensive inspection. Regular checks and audits had been carried out, for example, in areas related to health and safety, medicines management, infection control and management of care and support.

For more details, please see the full report which is on the CQC website at

Rating at last inspection - The last rating for this service was Requires Improvement (Report published 29 March 2019).

Why we inspected

We carried out a short notice announced focused inspection of this service on 15 December 2020. The provider completed an action plan after the last inspection to show what they would do and by when to improve Regulation 12 HSCA RA Regulations 2014 Safe care and treatment and Regulation 17 HSCA RA Regulations 2014 Good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-Led which contain those requirements and recommendations contained in the previous comprehensive inspection report.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection as the service had addressed the areas of improvement that had previously been required.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Renaissance Personnel on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 February 2021

The service was safe.

Details are in our safe findings below.



Updated 3 February 2021

The service was effective.

Details are in our effective findings below.



Updated 3 February 2021



Updated 3 February 2021



Updated 3 February 2021

The service was well-led.

Details are in our well-Led findings below.