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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

People told us that the provider occasionally visited their home to check if staff were there on time and to observe the practice.

We saw that the provider monitored the quality of the service received by people. A survey was conducted by the agency in September 2012 and we saw that most comments received were positive. We were told by the manager that an independent person was supporting the agency with audits and occasional spot checks on staff.

An external professional told us that the provider communicated with the local authority regularly in order to gather feedback on staff performance and to check if there were any problems.

Staff told us that after they supported people for the first time the provider talked to them in order to check if they were happy and if they would like for the staff to continue providing the support to them.

We were told by the manager that regular contract monitoring visits were organised by the local authority in order to check if the agency met required standards.

We saw that the provider had a complaints procedure in place and people told us they were aware of it. We saw that complaints were recorded and that the provider responded formally to each of the complaints raised. We saw that, where appropriate, the provider investigated and took suitable actions in order to prevent escalation and minimise risks to people. This indicated that it was used effectively.