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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People told us that they felt staff were competent and able to complete tasks as required. One person told us that “staff were far better than a lot”, another said that “they did what I asked them to do”.

We spoke with other professionals involved in peoples’ care, one person told us “staff had the knowledge and they were competent”.

We looked at records of five staff and we saw that the provider had suitable procedures in place to ensure all staff were suitably assessed before they commenced employment with the agency.

The provider checked staff’s identity documents, confirmed the address they lived at and checked if they were entitled to work in the UK. We saw that copies of the Criminal Record Bureau checks were kept in individual files. The manager told us that Criminal Record Bureau checks were renewed every year.

We saw that the provider had requested for two professional references for each of the staff, this meant that the provider checked if staff were reliable and trustworthy. We saw records of previously completed training, this meant that the employer checked if staff were qualified and competent to carry out their role and to meet peoples’ care needs.