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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us that they felt safe when supported by the agency. One person told us that staff used safe manual handling practices, we were told “they always check if everything is OK, they know what they do”.

We saw that where incidents took place the provider followed safeguarding procedures as directed by their policies and the local authority. Incidents were notified to the Commission as required; this meant that when it was suspected that abuse had occurred procedures were followed appropriately.

Staff told us that they received safeguarding training and they were aware of who to report to if they suspected abuse taking place. We also saw records of safeguarding training taking place and the manager told us that the training was organised internally.

The manager was aware of the local authorities’ safeguarding procedure and had a copy of their policy accessible to all staff.

We saw that risk was assessed when required and copies of individual risk assessments were kept in the files. Staff told us that they had completed manual handling training and that they were aware of safe practices.