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Renaissance Personnel Ltd (Kentish Town) Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 13 March 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People we spoke with were satisfied with the care and treatment they received. They told us staff treated them well and they felt that their needs were met. One person said: "I am involved [in my own care]”. They said staff visited them and explained things to them in a way they understood. People told us they had information that enabled them to make decisions about their care.

We noted that the manager visited people at their homes to complete assessment of needs and care plans. Staff told us that care plans for each person using the service were developed from their assessment of needs. Staff informed us that each person using the service had a risk assessment to ensure that their care was provided in a safe environment.

People indicated that care workers were "friendly", one person told us that they “do what I ask them to do”. They told us care workers treated them with respect and dignity. Staff we spoke with had cultural, spiritual and dietary needs awareness and they talked about people supported by the agency in a professional and respectful manner.

Both staff and people supported said that the agency had assigned care workers according to people's needs and wishes.