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Inspection Summary


Overall summary & rating

Good

Updated 30 September 2019

We found the following areas of good practice:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.

  • Staff provided good care and treatment and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.

  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work.Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Inspection areas

Safe

Good

Updated 30 September 2019

Effective

Good

Updated 30 September 2019

Caring

Not sufficient evidence to rate

Updated 30 September 2019

Responsive

Good

Updated 30 September 2019

Well-led

Good

Updated 30 September 2019

Checks on specific services

Urgent and emergency services

Good

Updated 30 September 2019

RTC Medical Solutions is operated by RTC Medical Solutions Ltd . The service opened in 2015. It is an independent ambulance service in Newcastle -under-Lyme. The service primarily serves communities across the United Kingdom.

The service provides urgent and emergency care as a single speciality service.