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Favor House Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 21 March 2020

About the service

Favor House is a residential care home providing personal care to up to seven younger people who may live with learning disabilities and autism, or mental health needs. At the time of the inspection there were five people living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. The size of the service having a negative impact on people was mitigated by the building design fitting into the residential area. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

People’s experience of using this service and what we found

The provider had not ensured they had displayed their most recent Care Quality Commission (CQC) rating on every website maintained by them, or on their behalf, as they are required to do by law, to inform the public of their most recent rating.

Other Improvements required to the providers governance systems had now been driven through. Incidents which affected the health, safety and welfare of the people who used the service were notified to the Care Quality Commission. The provider had informed us of changes relating to the management of the service, and a new manager had been registered with the Care Quality Commission. The registered manager had been supported by the provider to address breaches identified during the previous inspection. These related to the management of fire risks, the currency of people’s risk assessments and the effectiveness of medication audits. Checks had also been improved to ensure staff had developed appropriate skills and were supported to provide good care.

People liked living at Favor House and relatives were complimentary about the way the home was led. Staff were positive about working at the home and told us their views were listened to. The registered manager had developed links with other health and social care organisations, to further develop the care available to people.

People were supported by staff who understood what action to take if they had any concerns for people’s safety and well-being. Staff understood people’s safety needs and people’s care plans and risk assessments now provided staff with the information they needed to assist them to reduce risks to people’s safety. Systems were in place to reduce the chance of infections and there were enough staff to care for people. People were supported to have the medicines they needed to remain well, and medicines were administered by staff who had been trained to do this, and whose competency was checked. Staff were supported to administer people’s medicines safely through guidance such as medication protocols and checks undertaken by the registered manager.

People’s needs were assessed, and staff reviewed their assessments as people’s needs changed, so staff could be assured people were provided with the care they wanted. Staff had been supported to undertake training linked to the needs of the people they assisted, and to develop the skills they needed to care for people. People were supported to see other health and social care professionals. Where staff had sought advice from other health and social care professionals, the advice was followed. This helped to ensure people enjoyed good health and well-being outcomes.

Staff understood what action to take to reduce the risks to people when they ate or drank, and sta

Inspection areas

Safe

Good

Updated 21 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 21 March 2020

The service was not always well-led.

Details are in our well-Led findings below.