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Archived: Creative Support East Lancashire Personalised Services Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 November 2018

This unannounced inspection took place on 29 October 2018.

Creative Support East Lancashire Personalised Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using Creative Support East Lancashire Personalised Services receives a regulated activity. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

At the time of our inspection the service was providing personal care to one person.

This inspection was the first inspection since the service was registered with the Commission on 16 January 2018. The service was previously registered at a different address.

The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us they felt safe receiving support from Creative Support East Lancashire Personalised Services. Feedback from a relative regarding the care quality was positive. There was a safeguarding policy and staff had received safeguarding training.

There were systems and processes for monitoring and assessing quality of the service to ensure people's safety and compliance with regulations.

Risk assessments had been developed to minimise the potential risk of harm to people who used the service.

The staff who worked in this service made sure that people had choice and control over their lives and supported them in the least restrictive way possible. People’s consent to various aspects of their care was considered.

Recruitment checks were carried out to ensure suitable people were employed to work at the service.

Care plans were in place detailing how the person wished to be supported. The person supported, and their relatives were involved in care planning. Their independence was promoted.

Risks of infections has been managed. There was an infection control policy and staff had access to personal protective equipment such as gloves.

The provider had sought people’s opinions on the quality of care provided.

People were supported to undertake activities of their choice in the community. People and their relatives knew how to raise a concern or to make a complaint. The complaints procedure was available, and people said they had not needed to complain.

Staff had received induction and training. There was a policy on staff supervision and appraisals and staff had received regular supervision. However, we found improvements were required to ensure all training was updated regularly. Staff told us there was a positive culture within the service. Staff we spoke with told us they enjoyed their work.

Inspection areas

Safe

Good

Updated 28 November 2018

The service was safe

People and their relatives told us they felt safe.

Risks to the health, safety and wellbeing of people who used the service were assessed and appropriately managed.

There was a safeguarding policy and a whistle blowing policy and staff were aware of their duty and responsibility around safeguarding.

Risks associated with the spread of infections had been adequately managed.

Staff recruitment procedures were safe.

Effective

Good

Updated 28 November 2018

This service was effective.

The rights of people who did not have capacity to consent to their care were supported.

Staff had received training, induction and supervision to ensure they had the necessary skills and knowledge to carry out their roles safely. However, some improvements were required to ensure staff updated some of their training timely manner.

People�s health needs were met, and specialist professionals involved where necessary.

Caring

Good

Updated 28 November 2018

The service was caring.

People spoke highly of care staff and felt they were treated in a kind and caring manner.

People's personal information was managed in a way that protected their privacy and dignity.

Staff knew people and spoke respectfully of people they supported.

Responsive

Good

Updated 28 November 2018

The service was responsive.

There were plans of care which included essential details about the person's needs and the outcomes they wanted to achieve.

Staff supported the person to access the community safely.

There was a complaints policy and people and their relatives told us they felt they could raise concerns about their care and treatment.

Well-led

Good

Updated 28 November 2018

The service was well led.

There was a registered manager in post and staff gave positive feedback about the manager.

There were governance systems for assessing the quality of service provided.

Policies for assessing and monitoring the quality of the service were in place and had been updated regularly.

People's views had been sought and visions and values were shared.