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Mencap - North Suffolk and Coastal Domiciliary Care Agency Good

Inspection Summary

Overall summary & rating


Updated 3 September 2019

About the service: Mencap North Suffolk and Coastal provides domiciliary care services to people living in their own homes or supported living services. At the time of the inspection, 25 people were receiving a regulated activity of ‘personal care.’

People’s experience of using this service:

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The registered manager had implemented specialist training and had developed an innovative project to improve people's overall quality of life. People accessing care services from Mencap Suffolk and North Coastal were encouraged and supported to maintain meaningful lives and access their local community. People had access to assistive technology to aid independence. The service had sustained a rating of good since the last inspection and continued to maintain consistent quality standards.

The service benefited from consistent leadership and stability to identify and address shortfalls and continue to drive improvement.

Staff showed empathy, kindness and compassion; they placed value on their caring roles and involvement in people’s lives. The registered manager and service managers completed quality audits including home visits to review people’s medicines management and staff performance.

People were supported to maintain good food and fluid intake, and staff were familiar with people’s preferences and any specialist dietary requirements. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; policies and systems in the service supported this practice.

The service had good working relationships with the local GP practices and health and social care professionals. The service worked in partnership with people and their relatives and encouraged feedback on the care provided. Staff told us they enjoyed working for the service and spoke highly of the support and encouragement provided by the registered manager.

People had their care and support needs met by sufficient numbers of suitably trained staff. Staff had access to personal protective equipment and training to prevent the risk of the spread of infection. We received consistently positive feedback about the standards of care provided, and the support given to people by the staff.

Rating at last inspection: The last rating for this service was Good (last report published 29 December 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 3 September 2019

The service was safe

Details are in our Safe findings below.



Updated 3 September 2019

The service was effective

Details are in our Effective findings below.



Updated 3 September 2019

The service was caring

Details are in our Caring findings below.



Updated 3 September 2019

The service was responsive

Details are in our Responsive findings below.



Updated 3 September 2019

The service was well-led

Details are in our Well-Led findings below.