Updated 26 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our inspection was led by a CQC inspector with a GP specialist advisor and a practice manager specialist adviser.
Private GP Wimbledon Ltd provides private general practice services from two clinic locations in Wimbledon, managed and administered from its registered location address: Suite 14, 95 Miles Road, Mitcham, CR4 3FH. We visited the provider administrative site and both of the clinic locations as part of our inspection.
The Wimbledon town centre clinic is located at 39 Hartfield Road, Wimbledon, SW19 3SG, co-located within a private medical clinic. Private GP Wimbledon patients have use of a shared patient reception and waiting area and are seen in the GP consultation room allocated to the service. The premises are accessible, located on the ground floor and with accessible patient facilities.
The Wimbledon village clinic is located at Ridgway Mews, 18A Ridgway, Wimbledon Village, SW19 4QN, co-located within a physiotherapy centre. Private GP Wimbledon patients have use of a shared patient reception and waiting area and are seen in the GP consultation room allocated to the service. The premises are accessible, located on the ground floor and with accessible patient facilities.
Services are available to any fee paying patient. Services can be accessed through an individual, joint or family membership plan or on a pay per use basis.
Services are available by appointment only between 8am and 7pm Monday to Friday and from 10am to 1pm on a Saturday. Between 7pm and 10pm Monday to Friday and when the service is not open on the weekend, patients telephoning the service are diverted to the services on call GP. At all other times, callers are directed to a specialist out of hours provider.
The service is led by two male GP Partners with one female salaried GP. The clinical team is supported by a service manager and two administrative staff. Those staff who are required to register with a professional body were registered with a licence to practice.
The registered manager for the service is one of the GP partners. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service is registered with the CQC to provide the regulated activities diagnostic and screening procedures, maternity and midwifery services, family planning and treatment of disease, disorder or injury.
Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. During our visit we:
- Spoke with a range of clinical and non-clinical staff including GP partners, the service manager and administrative staff.
- Reviewed an anonymised sample of the personal care or treatment records of patients.
- Reviewed service policies, procedures and other relevant documentation.
- Inspected the premises and equipment used by the service.
- Reviewed CQC comment cards completed by service users.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.