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Archived: Active Smile

The provider of this service changed - see old profile

The provider of this service changed - see new profile


Inspection carried out on 20 November 2013

During a routine inspection

The Practice had six treatment rooms, available on both the ground and first floors. At the time of our visit four dentists provided a range of services to NHS and private patients.

We spoke with people who used the service about the availability of appointments and if they had to wait over their appointment time to be seen. The people we spoke with said they were very happy with the service they received, with appointments readily available and on time.

One person we spoke to told us; "I have never had a problem getting an appointment.�

Another person told us, �I am very happy with the dentist.�

We looked around the Practice and reviewed systems in place dealing with the cleanliness and hygiene practices. Staff showed us the decontamination process and described how the equipment was monitored to ensure it was working. We saw that the Practice was clean and well presented.

We reviewed the policies and procedures held at the Practice. The policies we saw were accurate and up-to-date. The Practice had effective quality assurance systems in place, and formal policies dealing with complaints and records management.