Archived: Radis Community Care (Gloucester)

Updated 27 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a focused inspection of Radis Community Care (Gloucester) on 21 March 2017. This inspection was carried out to see if the service were meeting the legal requirements after our comprehensive inspection on 23 June 2016. We inspected the service against one of the five questions we ask about services: is the service well led. This is because the service was not meeting legal requirements in relation to that question.

Before our inspection we reviewed the information we held about the service, this included the provider’s action plan, which set out the action they would take to meet legal requirements.

The inspection was undertaken by one inspector and was announced. We gave the provider 48 hours’ notice of our inspection as they may be out assisting people with their personal care. We spoke with the manager and a regional manager. We reviewed documents in relation to the management of the service.

Updated 27 April 2017

We carried out an announced comprehensive inspection of this service on 23 June 2016. At this inspection we found people did not always have the information they needed regarding their care. Quality Assurance Systems were not always effectively used. This was a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach. We undertook a focused inspection on the 21 March 2017 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to this topic. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Radis Community Care (Gloucester)’ on our website at www.cqc.org.uk’.

Radis Community Care (Gloucester) is a domiciliary care service which provides personal care and support to people of all ages with physical needs as well as people who have learning disabilities, mental health problems and sensory impairments. The service provides care and support to people who live in their own homes. The level and amount of support people need is determined by their own personal needs. We only inspected parts of the service which supported people with the regulated activity of personal care. At the time of our inspection there were approximately 120 people receiving support with their personal care. The service had recently taken on services from another care provider shortly before the inspection, and was welcoming and supporting a number of new clients and staff into the service.

The service did not have a registered manager. There was an acting manager in place and recruitment was underway for a new manager. The acting manager was being supported by a regional manager to maintain the day to day management of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At our focused inspection on the 21 March 2017, we found that the provider had followed their plan and the legal requirements had been met.

People and their relatives were now receiving the information they needed regarding their care. The manager was able to demonstrate how this was provided to people and relatives in a format and manner they wanted. The manager and regional manager had developed systems to monitor the quality of the service. At the time of our inspection, the manager and regional manager were undertaking a considerable amount of work and support to welcome and support a number of new clients and staff to the service.