Wendleberrie House

Updated 3 June 2026

Wendleberrie House is a care home without nursing, providing accommodation and personal care for up to 15 people aged 65 and over. At the time of the assessment, 14 people were living at the service.

This was a routine assessment carried out between 11 June and 25 June 2026, including site visits on 11 and 12 June 2026. The assessment reviewed how safe, effective, caring, responsive and well-led the service was. During the assessment, we spoke with people using the service, their relatives and staff at different levels. We also reviewed care records, policies, audits and other documentation and observed care.

Overall, we found the provider had systems and processes in place to support the delivery of safe, effective, caring and responsive care. Staff worked well with healthcare professionals, knew people well and adapted the care they provided to meet people's individual needs.

However, we identified areas where improvements were needed. Some care planning documentation; Mental Capacity Act records and risk assessments were not always complete or sufficiently detailed. Mandatory training compliance had been low in several key areas, although the provider took action after the assessment to improve completion rates. We also identified outstanding fire safety actions and found governance processes had not always identified or addressed issues promptly.

The provider had a clear vision for the future, including plans to develop the service. However, further work was needed to strengthen governance, quality assurance and oversight to support continuous improvement. Throughout the assessment, the provider and management team were open and responsive to feedback, took immediate action to address some concerns and provided assurance that further improvements were underway.

Updated 3 June 2026

People and relatives were positive about the care and support provided at Wendleberrie House. Feedback consistently described staff as kind, caring and attentive. People told us they felt safe, well supported and treated with dignity and respect. Relatives also spoke positively about the consistency of care and the commitment shown by staff, describing a welcoming and friendly atmosphere within the home.

People told us staff knew them well and understood their individual needs and preferences. One person said, “They know the things I like and don't like; I don't like spicy, they wouldn't give me that.” Another person told us, “The staff are very attentive and very helpful.” Relatives also praised the personalised care provided. One relative said, “The care they give (relative) is very personal, they're really kind and you can have a laugh with them too.”

People and relatives were generally confident in the staff's ability to meet their health and care needs. One relative told us, “The staff at the home know if (relative) is not right and they ensure they drink orange juice and hot chocolate.” Another relative said, “There's always enough staff, it's been steady staff wise for the last three years.”

Some relatives told us they would like to be more involved in care planning, care reviews and discussions about future care. We also identified opportunities to improve how information was recorded and shared, particularly in relation to care planning and Mental Capacity Act documentation. The provider acknowledged these findings and took action during the assessment to begin addressing the issues identified.