The Care Quality Commission
  • Doctor
  • GP practice

Hastings Medical Centre

Overall: Good read more about inspection ratings

919 Spring Bank West, Hull, North Humberside, HU5 5BE (01482) 351219

Provided and run by:
Eastgate Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Hastings Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Hastings Medical Centre, you can give feedback on this service.

23 November 2023

During an inspection looking at part of the service

We carried out a targeted announced assessment of Hastings Medical Centre in relation to the responsive key question. This assessment was carried out on 21 November 2023 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Good.

Safe - Good

Effective – Good

Caring - Good

Responsive – Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Hastings Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This was a targeted assessment of the key question of responsive to understand how practices are working to try and meet the demands for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the inspection

This inspection was carried remotely.

This included:

  • Conducting an interview with the provider and staff interviews using video conferencing.
  • Requesting evidence from the provider.
  • Reviewing patient feedback from a range of sources.
  • Seeking data we hold about the service.
  • Seeking information/feedback from relevant stakeholders.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patients were satisfied with the access to appointments offered by the practice. This was reflected in the National GP survey and other analysis by the Friends and Family Test (FFT).
  • The practice were actively seeking ways in re-establishing its Patient Participation (PPG) following the COVID-19 pandemic.
  • The practice understood the needs of its local population.
  • The practice dealt with complaints in a timely manner and learned from them.

Whilst we found no breaches of regulations, the provider should:

  • Continue to seek ways at establishing a patient participation group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

25 November 2021

During a routine inspection

We carried out an announced inspection at Hastings Medical Centre on 23-25 November 2021. Overall, the practice is rated as good.

Set out the ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Hastings Medical Centre on our website at www.cqc.org.uk. However, this was a first inspection.

Why we carried out this inspection

This inspection was a comprehensive inspection due to the provider merging the service with another location. They had not been inspected previously.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected.
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to ensure fire drills are carried out in accordance with fire procedures.
  • Ensure an Infection Prevention Control (IPC) audit is completed at appropriate intervals and any identified actions completed promptly .
  • clinical audits should be carried out and include a full cycle of events. in order to improve patient care and treatment.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care