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Inspection carried out on 31 January 2019

During a routine inspection

About the service:

Bright Homecare Ltd is a small domiciliary care provider. At the time of this inspection 10 people were receiving care and support from the service. The service supports older people, some of whom are living with dementia, in their own houses and flats in the community.

People’s experience of using this service:

• People and their relatives told us regular staff were provided. They said they received a consistently good service and people felt safe with the staff supporting them.

• Staff had completed safeguarding training. They understood their role and responsibility to keep people safe from harm.

• Medicines were managed safely when this support was required.

• Recruitment procedures were thorough and robust, with clear evidence of the pre-employment checks which had been carried out.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People told us they were treated with dignity and respect and said staff were polite, kind and caring towards them.

• People received personalised support from regular staff who knew them well. Staff supported people to retain their independence and to be involved in planning and reviewing their care where possible. This helped to ensure care was provided in accordance with people’s preferences.

• People, their relatives and staff could approach the registered manager if they had any issues or concerns. The service had a complaints procedure in place which explained how people could raise concerns or complaints.

• The registered manager operated a quality assurance system which included the completion of spot checks and audits. Feedback from care professionals involved with the service was positive.

Rating at last inspection:

This was our first inspection of the service following its registration with CQC in March 2018 and therefore the service has not previously been rated.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.