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Inspection Summary

Overall summary & rating


Updated 20 March 2019

About the service:

¿ Abbey House provides a home for people living with Prader-Willi syndrome. Prader-Willi syndrome is a genetic condition which causes a range of physical symptoms and learning disabilities. The physical symptoms include an extremely increased appetite and reduced muscle strength.

¿ Abbey House is a residential home for up to eight people. This is larger than current best practice guidance. However the building design fitted into the residential area and the other large domestic homes of a similar size.

¿ There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

¿ There were four people living at Abbey House at the time of the inspection.

¿ For more details, please see the full report which is on the CQC website at

People’s experience of using this service:

¿ The service was new, it was the first service for people with Prader-Willi syndrome run by the provider, and by the registered manager.

¿ We found Abbey House was providing a good service for people and supporting them to achieve good outcomes.

¿ The service promoted people’s independence and put them at the centre of the care and support they provided.

¿ People were supported to maintain a healthy weight with a balanced diet. The service understood how important good management of people’s food and drink was and had good measures in place to support people.

¿ People had access to various activities to keep them physically active and explore their interests, such as horse riding, swimming and attending the gym.

¿ People told us they liked living in the home. People’s families were positive about the service and felt it was meeting their loved one’s needs.

Rating at last inspection:

¿ This was the first inspection of the service since it registered with the CQC on 24 January 2018.

Why we inspected:

¿ This inspection was scheduled to be completed within 12 months of the service registering with the CQC.

Follow up:

¿ We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas



Updated 20 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 20 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 20 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 20 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 20 March 2019

The service was well-led.

Details are in our Well-Led findings below.