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Inspection Summary

Overall summary & rating


Updated 22 September 2017

Say when the inspection took place and whether the inspection was announced or unannounced. Where relevant, describe any breaches of legal requirements at your last inspection, and if so whether improvements have been made to meet the relevant requirement(s).

Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).

N.B. If there is or should be a registered manager include this statement to describe what a registered manager is:

‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Give a summary of your findings for the service, highlighting what the service does well and drawing attention to areas where improvements could be made. Where a breach of regulation has been identified, summarise, in plain English, how the provider was not meeting the requirements of the law and state ‘You can see what action we told the provider to take at the back of the full version of the report.’ Please note that the summary section will be used to populate the CQC website. Providers will be asked to share this section with the people who use their service and the staff that work at there.

Inspection areas



Updated 22 September 2017

The service was safe.

Care workers understood how to recognise abuse or potential abuse and how to respond and report these concerns.

Safe recruitment practices were followed and there were enough staff to meet people�s needs.

Medicines were administered safely although required further improvement to ensure systems were robust.



Updated 22 September 2017

The service was effective.

Care workers were trained and supported to meet the needs of the people who used the service. They were aware of the Mental Capacity Act 2005 (MCA) and how this impacted on the care they provided.

People were supported to maintain good health and had access to appropriate services which ensured they received on-going healthcare support.

Where required, people were supported to maintain a healthy and balanced diet.



Updated 22 September 2017

The service was caring.

People were treated with kindness and had developed positive relationships with their regular care workers.

The support people received ensured their privacy and dignity was respected.



Updated 22 September 2017

This service was responsive.

People received personalised care which was responsive to their needs and their views were listened to and acted on.

People knew how to raise any concerns they may have about their care and the service.


Requires improvement

Updated 22 September 2017

The service was not always well-led.

Improvements were needed in the provider�s quality monitoring systems to ensure any concerns were identified and acted on.

Staff felt supported and valued by the leadership of the service.