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Archived: Alexandra Court Good

Inspection Summary


Overall summary & rating

Good

Updated 25 April 2020

About the service

Alexandra Court is a Domiciliary Care Service providing personal care to people aged 65 and over. At the time of the inspection there was one person receiving personal care.

Alexandra Court provides care in occupants’ own homes within a large Victorian building in Dovercourt which has been converted into 14 apartments. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for domiciliary care, this inspection looked at people’s personal care service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Outcomes for the person using the service was found to be good and their feedback about the service confirmed this.

Care and support was personalised and met their needs. People told us the service supported them to remain as independent as possible and to live in their own home.

The person was cared for by staff provided by the adjacent care home and were usually a small group of staff whom delivered the personal care. Staff and the registered manager showed a genuine interest to deliver personalised care based upon their wishes and preferences.

The person’s needs were assessed and monitored. Information about their health and wellbeing were recorded.

Staff had effective induction, training and support to carry out their role. Staff were caring and kind.

A system was in place to audit the quality of care to the person. The service was led by an experienced and established registered manager.

The person was supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was ‘Good’ (Published 22 September 2017).

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Inspection areas

Safe

Good

Updated 25 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 April 2020

The service was well-led.

Details are in our well-led findings below.