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Archived: Ace Health and Care Providers Ltd

Overall: Good read more about inspection ratings

276-278 Penn Road, Wolverhampton, West Midlands, WV4 4AD 0800 001 6494

Provided and run by:
Ace Health and Care Providers Ltd

Latest inspection summary

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Background to this inspection

Updated 10 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

This inspection was carried out by an adult social care inspector.

Service and service type:

Ace Health and Care Providers Ltd is a domiciliary care agency. Not everyone using the service receives a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave two working days’ notice of the inspection. This is because we needed to ensure the registered manager was available in the office.

Inspection site visit activity started on 4 March 2019 when we contacted staff for feedback on the service. We visited the agency’s office on 6 March 2019 and contacted a person using the service and two relatives on 7 March 2019.

What we did:

Before the inspection, the registered manager completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helps support our inspections. We also reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about.

When planning the inspection, we contacted the local authority’s contracting department and the safeguarding team. We used our planning tool to collate and analyse the information before we inspected.

During the inspection, we spoke with two people receiving a service, two relatives and four members of staff on the telephone. At the agency’s office, we spoke with the registered manager, a director of the company and the administration manager. We also looked at two people’s care records including care plans, risk assessments and medicines records, two staff files and records relating to the management of the service.

We requested additional evidence to be sent to us after our inspection, including updated forms. This was received and the information was used as part of our inspection.

Overall inspection

Good

Updated 10 April 2019

About the service:

Ace Health and Care Providers Ltd is a domiciliary care agency that is registered to provide personal care to people living in their own homes. At the time of the inspection, six people were receiving a service from the agency.

People’s experience of using this service:

People using the service told us they felt safe and staff treated them with respect. The provider had safeguarding procedures and staff understood their responsibilities to safeguard people from abuse. Risks related to people's lives had been assessed, however, some information in the risk assessments lacked detail and was contradictory to the information in people’s care plans. The registered manager assured these issues would be fully addressed. Following the inspection, the registered manager confirmed this work had begun and sent us a copy of an updated risk assessment. People were protected from the risks associated with the spread of infection.

There were sufficient numbers of staff deployed to meet people's needs. The service followed appropriate recruitment procedures to ensure prospective staff were suitable to work with vulnerable adults. People received their medicines safely and were supported to eat and drink in accordance with their care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The registered manager assured us the principles of the Mental Capacity Act would be further embedded in the assessment and care planning processes. People’s needs were assessed prior to them using the service. The provider had arrangements for new staff to receive induction training.

There was ongoing training for all staff. Staff were supported with regular supervisions and were given the opportunity to attend regular meetings to ensure they could deliver care effectively.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people's likes and dislikes and personal preferences. People and/or their relatives had discussed their care needs with staff and were involved in the care planning process.

People were aware of how they could raise a complaint or concern if they needed to and had access to a complaints procedure.

The provider used systems to monitor the quality of the service, which included seeking and responding to feedback from people and their relatives in relation to the standard of care.

Rating at last inspection:

This was the first inspection of the service.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow–up:

We will continue to monitor the service to ensure that people receive safe and high- quality care and re-inspect in line with the rating for the service. We may inspect sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk