You are here

United Response-Bradford Supported Living Services Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 20 March 2019

About the service:

This service provides care and support to people with learning disabilities living in 50 supported living settings in Bradford, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. At the time of the inspection 122 people were using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

The outcomes for people using the service reflected the principals and values of Registering the Right Support in the following ways; the service promoted choice, control and independence. Each person had a bespoke living environment with the staff team tailored around their individual needs. People’s support focused on increasing their opportunities and providing with them with skills to become more independent.

People received safe care and support. Risk management plans were in place to help keep people safe. People’s medicines were managed in a safe and proper way.

There were enough staff to ensure people received their required care and support. Staff received appropriate training and support to undertake their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and compassionate and treated people well. Staff knew people well and how they liked their care and support to be delivered.

People had a range of care and support plans in place. Some of these needed updating and /or reviewing. We concluded better oversight of people’s care plans was needed to ensure key care related documentation was kept up-to-date

People and staff praised the way the service was managed. People received good, person centred care and had a say in how the service operated.

Rating at last inspection: This was the first inspection for the service since it registered with the Care Quality Commission in January 2018.

Why we inspected: This was a scheduled inspection which took place as we had not visited the service since it’s registration.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 20 March 2019

The service was safe

Details are in our Safe findings below.



Updated 20 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 20 March 2019

The service was Caring

Details are in our Caring findings below.



Updated 20 March 2019

The service was Responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 20 March 2019

The service was not always well-led

Details are in our Well-Led findings below.