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Inspection Summary

Overall summary & rating


Updated 14 December 2019

About the service

The Hermitage is a residential care home providing accommodation and personal care in one adapted building to 19 older people at the time of the inspection. The service can support up to 24 people.

People’s experience of using this service and what we found

Staff followed the systems in place to monitor and manage people’s risks and keep people safe from avoidable harm. Staff used their training and knowledge to prevent the spread of infections. People had either a risk assessment in place to ensure it was safe for them to take their own medicines or staff who had been trained and competency checked, managed and administered people’s prescribed medicines safely.

Staff received training and appraisals from the management team that helped enable them to do their job well.

We have made a recommendation about the formal recording of the content of staff supervisions meetings.

The service was well managed by a registered manager and a management team. Motivated staff were encouraged and supported to give people a good-quality service. Checks were made to assess the quality of care being given including unannounced visits by the management team to the service. However, staff did not always record these checks, or any actions required.

We have made a recommendation about the formal recording of all governance checks and improvement actions to evidence the quality of the service provided.

Staff treated the people they supported kindly and with compassion. People had positive opinions of the staff who cared for them. Staff promoted and maintained people’s privacy and dignity. People enjoyed the activities that went on at the service. Links were established with the local community and people from the community were encouraged to attend events held at the service.

People were supported to eat and drink enough amounts and were involved in making decisions about their care. Staff gave and respected people’s choices. Their preferences on how staff delivered their care was recorded in care records for staff to follow.

No complaints had been received but people and their relatives told us they knew how to raise any concerns. People and their relatives were given opportunities to give their view of the service and from this feedback action was taken to make any improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 20 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 December 2019

The service was safe.

Details are in our safe findings below.



Updated 14 December 2019

The service was effective.

Details are in our effective findings below.



Updated 14 December 2019

The service was caring.

Details are in our caring findings below.



Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 14 December 2019

The service was well-led.

Details are in our well-Led findings below.