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Summerdale Court Care Home Requires improvement

The provider of this service changed - see old profile

We are carrying out a review of quality at Summerdale Court Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating

Requires improvement

Updated 12 March 2020

About the service

Summerdale Court Care Home is a care home with nursing. It is registered to provide care and support for up to 110 people in one purpose built building. However, the provider had closed two of the units and limited their capacity to 58. Forty six people were living at the service at the time of the inspection. There was one unit which specialised in supporting people living with dementia. There was one nursing unit which provided care to people with nursing care needs. Both of the units were on the ground floor.

People’s experience of using this service and what we found

People described the service’s safety as reasonable. However, people, relatives and staff told us there were not enough staff deployed to meet people’s needs and that staff did not always have the right knowledge to support them. People received their medicines as prescribed however agency staff did not always record the reason why medicines given on an ‘as needed’ basis had been administered.

Staff told us they would report instances of abuse and records we reviewed showed allegations of abuse were escalated to the appropriate safeguarding authority to be investigated. The provider had assessed most risks people faced and had plans to keep them safe from the risk of harm. Staff understood how to prevent the spread of infection.

Staff had developed good relationships with people living at the service and treated them with respect. Staff knew people’s preferences and most care plans contained personalised information however, records of the care provided each day did not always demonstrate whether or not care had been tailored to their preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had enough food and drink but menus and place settings were not dementia-friendly. People had access to health care services and people were supported with their oral care. Similarly, the building was not set up to provide people living with dementia to reminisce about their lives but the registered manager told us they had an improvement plan for the building.

The registered manager had been in post for four months and was supported by an experienced deputy manager. The management team had begun to make improvements in the team culture and care delivery following our previous inspection but these were not yet fully embedded at the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was inadequate (published 30 July 2019) and there were multiple breaches of regulations. The service was placed in special measures. At this inspection we found some improvements had been made but the service continued to be in breach of other regulations. The service remains in special measures because we cannot be assured improvements have been fully embedded at the service.

Why we inspected

This was a planned inspection based on the previous rating.


We have identified three breaches of the Regulations in relation to staffing, good governance and safeguarding adults from abuse and improper treatment.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

The overall rating for this service is ‘Requires improvement’. However, the service is remaining in 'special measures'. We do this when services have been rated as 'Inadequate' in any Key Question over two consecutive comprehensive inspections. The ‘Inadequate’ rating does not need to be in the same question at each of these inspections for us to place/keep services in special measures. This means we will keep the service under review and we will re-

Inspection areas


Requires improvement

Updated 12 March 2020

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 12 March 2020

The service was not always effective.

Details are in our effective findings below.


Requires improvement

Updated 12 March 2020

The service was not always caring.

Details are in our caring findings below.


Requires improvement

Updated 12 March 2020

The service was not always responsive.

Details are in our responsive findings below.



Updated 12 March 2020

The service was not well-led.

Details are in our well-led findings below.