Somcare Agency Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We assessed a limited number of quality statements in the responsive key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Care plans indicated the persons cultural and religious preferences. People’s care plans also had a section on equality, diversity and inclusion which included guidance for staff on ensuring care was culturally sensitive, aligned to the person’s beliefs and respected their cultural practices. The registered manager told us staff completed training on supporting people’s human rights, equality and diversity. These subjects were also discussed during team meetings and supervision. People’s preferences for the gender of the staff member who visited them was identified to ensure they met any religious or cultural requirements.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.