Somcare Agency Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We assessed a limited number of quality statements in the caring key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans identified which aspects of their care people were able to do themselves and where they required support from staff. Staff supported people to maintain their independence. A person commented, “They let me get on with the bits I can do and just help me with the bits I can’t (do). Which is what I want.” A relative explained that the staff supported their family member if they wanted to walk around to improve their mobility and they assisted with exercises. Staff explained how they supported people to maintain their independence while still ensuring the person received the care they needed. Staff members said, “I prompt to see what client can do. I encourage clients to be as independent as they can be. I would speak with my supervisor if I thought a client might need an occupational therapy assessment or equipment to promote their independence”, and “I treat people as individuals and give everyone the same respect.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.