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Archived: Look Ahead West London LD Domiciliary Care Service

Reports


Inspection carried out on 17 May 2013

During a routine inspection

We spoke to two people who used the service and we looked at satisfaction surveys . People were satisfied with the care and treatment they received and one said " I get a really good support package".

We saw that risk assessments and care plans were up to date.

People were cared for in a safe environment by staff that had been been recruited through an appropriate recruitment process including pre-employment checks, and had subsequently undertaken relevant training.

There were systems in place to monitor the quality of service people received. People were asked for their feedback and there was evidence that incidents were reported, investigated and the necessary actions taken.