5 February 2019
During a routine inspection
Adjuvo (Midlands) Support for Living Ltd, Satya Nivas provided personal care and support to up to 10 people with learning disabilities and/or autism and mental health difficulties. The accommodation is in a residential area in the city of Leicester.
The service worked within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control over their own lives, choice, and independence.
People’s experience of using this service:
¿People were happy with the care and support they received and had developed positive relationships with staff.
¿The staff were friendly, passionate about their work and caring; they treated people with respect, kindness, dignity and compassion.
¿People were protected from the risk of harm and received their prescribed medicines safely.
¿Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.
¿Staff had access to the support, supervision and training they required to work effectively in their roles.
¿People were supported to maintain good health and nutrition and live fulfilled lives.
¿People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences.
¿Staff knew their responsibilities as defined by the Mental Capacity Act 2005 (MCA 2005). The provider was aware of how to make referrals if people lacked capacity to consent to aspects of their care and support and were being deprived of their liberty.
¿Information was provided to people in an accessible format to enable them to make decisions about their care and support.
¿People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received.
¿The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of the people in the home, and listened to staff and relatives.
¿There were effective systems in place to monitor the quality of the service and drive improvements.
More information is in the full report
Rating at last inspection: This was the first comprehensive inspection since the home had changed ownership.
Why we inspected: This was a scheduled inspection.
Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned.