You are here

Creative Support Limited - Hartlepool Service Good

Inspection Summary


Overall summary & rating

Good

Updated 23 March 2018

This inspection took place on 20 February 2018 and was announced.

This service provides care and support to four people living in three ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in December 2015, the service was rated Good. At this inspection we found the service remained Good.

Risks were well managed. People were encouraged to be independent and to take everyday risks. Risk assessments were in place to cover various aspects of people’s daily lives, which included guidance for staff on how to manage identified risks.

Relatives told us they were happy with the service provided. Sufficient experienced and trained staff were deployed to ensure people’s needs were met. The provider was in the process of recruiting new staff to maintain this. People were supported by staff that were trained to carry out their roles effectively. Staff received mandatory training as well as training which was tailored to the needs of those they supported. All staff received an induction and an on-going programme of supervision and appraisal. Staff felt supported.

Staff were knowledgeable about the people they supported, their likes and dislikes and interests.

Appropriate arrangements were in place for the safe administration and storage of medicines. We have made a recommendation about the recording of when required (PRN) medicines.

Systems were in place, and had been followed to reduce any risks of abuse and harm. Staff told us they would be confident to raise any concerns they had and they would be acted upon. An effective recruitment and selection process was in place. The provider carried out monthly health and safety checks to ensure people lived in a safe environment.

Accidents and incidents, although very few, were accurately recorded and reported and any lessons learned were shared with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's rights were protected by staff who under stood the Mental Capacity Act and how this applied to their role.

Relatives and people were involved in the planning of their care. Information was provided in easy read format to assist people in understanding the care available to them. The provider had an effective complaints procedure in place and relatives were aware of how to make a complaint.

People were supported in maintaining a healthy and balanced diet. People were involved in the preparation of meals. People were supported to maintain good health and had access to health and social external professionals.

Activities were developed around people’s interests. People were supported to maintain relationships and access the local community.

Although staff felt supported by colleagues they said they felt undervalued be higher management and morale was just okay.

The provider understood the importance of monitoring the quality of the service and reviewing systems to identify any lessons learnt. The service consulted with people, relatives and staff to capture their views about the service.

Inspection areas

Safe

Good

Updated 23 March 2018

The service remained good.

Effective

Good

Updated 23 March 2018

The service remained good.

Caring

Good

Updated 23 March 2018

The service remained good.

Responsive

Good

Updated 23 March 2018

The service remained good.

Well-led

Good

Updated 23 March 2018

The service remained good.