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Heathcotes Lutterworth View Good

Inspection Summary

Overall summary & rating


Updated 2 July 2019

About the service

Heathcotes Lutterworth View is a residential care home. The service was a large home, bigger than most domestic style properties. It is registered to support up to eight young people from the age of 13 years and over. There were eight young people in residence.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people. People with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

People’s experience of using this service and what we found

People felt safe at the service. The provider had effective safeguarding systems and policies in place and staff were trained on topics related to health and safety, and safeguarding procedures.

Potential risks to people’s health, safety and welfare were assessed, managed and monitored on an ongoing basis. Staff encouraged positive risk taking tailored to people’s individual needs to promote their independence.

People were supported to maintain good health. People had enough to eat and drink and were involved in meal preparation and healthy eating. People were supported to take their medicines in a safe way and accessed health care services as needed. Health action plans were in place, so people’s wishes as to unplanned medical treatment were identified. Procedures were in place for people to express their wishes in relation to end of life care.

Systems and processes were in place to ensure staff recruitment practices were followed and staff were trained to support young people using the service. People were cared for by consistent staff team who worked flexibly to meet people’s needs.

The service applied the principles and values consistently of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s family and relevant health care professionals were consulted as part of best interest decisions.

People lived in a purpose-built environment that met the needs of people with a learning disability and/or autism. Individual rooms with full en-suite facilities, choice of communal rooms and outdoor garden area promoted people’s privacy and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People were involved in planning and reviewing their care which took account of their cultural and religious needs. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People’s care plans and information was available in formats people could understand.

People were at the heart of the service as staff and the registered manager were committed to improving and providing person-centred, high quality care. Staff were creative and provided support to enable people to achieve their aspirations, skills and pursue their interests. Nationally recognised best practice guidance was used effectively to promote people’s quality of life. People developed and maintained relationships with family and friends.

The registered manager had systems in pl

Inspection areas



Updated 2 July 2019

The service was safe.

Details are in our safe findings below.



Updated 2 July 2019

The service was effective.

Details are in our effective findings below.



Updated 2 July 2019

The service was caring.

Details are in our caring findings below.



Updated 2 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 2 July 2019

The service was well-led.

Details are in our well-Led findings below.