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Saintbridge House Nursing and Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 19 July 2019

About the service

Saintbridge House Nursing and Residential home is a residential care home providing personal and nursing care to up to 36 people in one adapted building. At the time of our inspection, Saintbridge House Nursing and Residential home was providing care for 35 people.

People’s experience of using this service and what we found

People were safe. Systems were in place to protect people from abuse, staff were trained in safeguarding and knew how to report concerns. There were enough staff to support people safely and staff had been safely recruited. The service was clean and followed infection control principles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples needs were assessed appropriately, the service worked with other health professionals to ensure people’s needs were met effectively. People were supported to maintain a balanced diet.

Staff were caring and treated people with dignity and respect. People’s confidentiality was protected, and their information was stored safely. People who used the service and their family members knew how to report concerns, they told us when they had raised concerns, these had been listened to by the service.

People and staff told us that the management team was approachable, and the service was well led. The registered manager had good oversight of the service and completed regular audits in order to drive improvements.

This service was rated Good in all areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 July 2019

The service was well-led.

Details are in our well-led findings below.