• Care Home
  • Care home

Saintbridge House Nursing and Residential Home

Overall: Good read more about inspection ratings

189 Painswick Road, Abbeydale, Gloucester, Gloucestershire, GL4 4QQ (01452) 300307

Provided and run by:
Painswick Road Care Home Ltd

Latest inspection summary

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Background to this inspection

Updated 19 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector, and one Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Saintbridge House Nursing and Residential home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before this inspection, we reviewed the information we already held about this service, this included notifications sent to us by the provider. Notifications are information about specific events the service is legally required to tell us about.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We sought feedback from health and social care professionals working with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used all of this information to plan our inspection.

During the inspection

During the inspection we spoke with nine people and eight relatives of people using the service about their experience. We also spoke to nine members of staff including care staff, kitchen staff, deputy manager, the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed documentation related to people’s care, including three care plans and daily records. We also looked at documentation relating to the management of the service, including staff recruitment files, training records and audits.

Overall inspection


Updated 19 July 2019

About the service

Saintbridge House Nursing and Residential home is a residential care home providing personal and nursing care to up to 36 people in one adapted building. At the time of our inspection, Saintbridge House Nursing and Residential home was providing care for 35 people.

People’s experience of using this service and what we found

People were safe. Systems were in place to protect people from abuse, staff were trained in safeguarding and knew how to report concerns. There were enough staff to support people safely and staff had been safely recruited. The service was clean and followed infection control principles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples needs were assessed appropriately, the service worked with other health professionals to ensure people’s needs were met effectively. People were supported to maintain a balanced diet.

Staff were caring and treated people with dignity and respect. People’s confidentiality was protected, and their information was stored safely. People who used the service and their family members knew how to report concerns, they told us when they had raised concerns, these had been listened to by the service.

People and staff told us that the management team was approachable, and the service was well led. The registered manager had good oversight of the service and completed regular audits in order to drive improvements.

This service was rated Good in all areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.