Anytime Care Solutions

Updated 27 February 2019

The inspection:

‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own homes in the community.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 2 days’ notice of the inspection site visit because we wanted to ensure there would be someone in the office.

We visited the office location on 2 February 2019 to see the registered manager; and to review care records and policies and procedures.

What we did:

The registered manager sent us a provider information return (PIR). This is a document completed by the registered manager which contains information on how the service is developing and any planned improvements.

During the inspection we made a home visit to one person receiving care from the service and spoke with the relative of another. We spoke with the registered manager and received feedback from five members of care staff. We looked at both people’s care records and three staff files including training and recruitment. We reviewed the service’s accidents and incidents, audits and complaints policies.

After the inspection we asked the registered manager to send us some further information which they did.

Updated 27 February 2019

About the service:

Anytime Care Solutions is a domiciliary care agency that was providing personal care to two people at the time of the inspection. It supports people with different needs and backgrounds. Including people with mobility needs.

People’s experience of using this service:

Anytime Care Solutions was a newly registered service providing care for two people at the time of our inspection.

The registered manager was committed to delivering high quality and safe care to people and involving them in the planning of their care and the running of the service.

Risks to people’s health, safety and wellbeing were assessed and management plans were put in place to ensure these were reduced as much as possible. People were protected from potential abuse by staff who had received training and were confident to raise concerns.

People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training they needed to care for people well.

People’s views were sought and their consent was always gained before any care took place. People were offered choices.

People’s care plans contained personalised information detailing how people wanted their care to be delivered. Staff knew people well.

There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

The registered manager had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

More information is in the full report

Rating at last inspection: This is the first time this service has been inspected.

Why we inspected: This inspection was scheduled based on the registration date of the service.

Follow up: We will continue to monitor the intelligence we receive about the service.