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Inspection Summary


Overall summary & rating

Good

Updated 21 November 2019

About the service

Choices Care Ltd provides personal and domestic care and support in people’s own homes. At the time of the inspection 12 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 9 people were receiving a regulated activity.

People received safe and effective support from staff who received appropriate training. The provider had safe recruitment process and staff received training in how to recognise and report abuse.

People confirmed they received good support and care in areas such as health needs, medicines management and meals.

Staff supported people to take their medicines safely where required. Staff understood the importance of promoting people’s choice and independence. People were involved with decisions about their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were happy with the care provided by staff. People told us staff were kind, caring and compassionate. People’s care was reviewed and updated when required. People had the opportunity to express their views and had developed caring relationships with staff. People’s communication needs were met.

The management team completed regular checks and monitoring of the service. People’s risks to their health and welfare were re-assessed when their needs had changed, care plans were reviewed and revised appropriately to ensure improvements were sustained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 July 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 November 2019

The service was well-led.

Details are in our well-Led findings below.