Auden House Residential Home

Updated 23 April 2026

Date of assessment: 12 May 2026 to the 19 May 2026.

Auden House Residential Home is a residential care home providing accommodation and personal care to 24 people aged 65 and over at the time of the assessment. The service can support up to 24 people.

The service was overall safe, with a culture that encouraged openness and learning from incidents. Staff understood safeguarding responsibilities and took appropriate action to protect people from harm. Risks were assessed and managed to support people’s independence. The environment was clean, secure, and supported safe care, and infection control practices were effective. However, improvements were needed to ensure all staff completed the required levels of training and received regular supervision, together with stronger oversight for the management of medicines.

The service provided effective care, based on people’s assessed needs, which were regularly reviewed and updated. Staff worked well with healthcare professionals to deliver coordinated and evidence-based care, supporting people’s health, nutrition, and independence. People and relatives felt confident in the care provided.

The service demonstrated a strong caring approach, with staff consistently treating people with kindness, compassion, and respect. People felt comfortable, and feedback from relatives was positive. Staff knew people well and provided person-centred care that respected individual preferences, dignity, and privacy. People were supported to maintain independence and make choices about their daily lives.

The service delivering person-centred care that reflected people’s preferences and circumstances. Communication with people and their families was effective, and there were opportunities to provide feedback and be involved in decisions. The provider worked well with external services to maintain continuity of care.

The service was well led, with a positive culture supported by visible and approachable management. The registered manager responded to feedback and took action to address issues. However, governance systems were not always fully effective in identifying and addressing risks, particularly in relation to medicines and record keeping, meaning further strengthening of oversight and quality assurance processes was needed.

Updated 23 April 2026

People felt safe living at the home and spoke positively about the staff. Without exception, feedback was that staff were kind, caring and supportive. One relative told us, “[Family member] is very safe here. The staff are lovely and look after them well. They are very caring and kind.” We observed staff interacting with people in a kind and respectful way. Staff knew people well and understood their individual needs and preferences. People told us there were generally enough staff available to meet their needs. One relative said, “They really do deserve a lot of praise, and I know they are appreciated by families. It’s just the care, attention and real genuine love they give to all the residents.” Care plans were personalised and developed with input from people and their families. Feedback indicated people felt their needs were met. People told us they were encouraged to remain independent, and staff promoted choice in day-to-day decisions. People and their relatives told us they felt able to raise concerns. Regular meetings and surveys were used to gather feedback and involve people and families in the service. One person said, “The managers are very friendly. I have no complaints whatsoever, but I would feel very comfortable speaking to them about anything if I needed to.”