Archived: Ashleigh House

We found that the provider had processes in place for the service to obtain consent to care and treatment from those who used the service.

We were able to discuss some aspects of the care provided with people in the form of a group discussion. People told us we are treated as a person and not an illness. Their treatment plans were discussed so that they were meaningful to them and assisted them to be rehabilitated into community life. People's care plans were personalised and risk assessed according to individualised needs. This included, planned daily treatment, education, life skills and developing alternative social skills, counselling and reviews.

People told us they felt safe. One relative told us they 'felt their family member was in a safe place'.

The provider had taken steps to provide care in an environment that was suitably designed and maintained to carry out the regulated activity.

A sufficient number of staff worked across all shifts. People were satisfied that there were enough staff members to meet their needs on a daily basis.

People were supported by a variety community health, social care and legal professionals. We spoke with the clinical team and counsellors, senior practitioners and team care workers on the day of our visit.

The staff were being supported with supervision and appraisal sessions in which they had the opportunity to improve the quality of the service and enhanced their skills and knowledge.

People who used the service, their representatives and staff were asked for their views about their care and treatment provided and these were acted upon. The provider routinely reviewed the service provided to identify where improvements were required. People and their relatives told us that 'there was nothing to complain about'.

The other person told us they felt their care was good and that staff were available to talk if needed. They said they felt safe staying at Ashleigh House and felt involved in their care.

One of the staff we spoke with told us they felt 'Ashleigh House has a lot to offer' and they could identify with it. They told us they were proud of the work done at Ashleigh House.

Staff interacted well with people and spoke to them in a friendly way which demonstrated they had been able to establish a rapport with them. People were given information about the treatment and support they received and were involved in decisions about their care. Their needs were assessed and care plans were devised on an individual basis. Food intake and weight was monitored to ensure people received a nutritious diet. The provider had arrangements in place to protect people from the risk of abuse.

The provider maintained high standards of care by creating an environment where clinical excellence could do well. There was a clear statement of purpose and the provider had a system to monitor the quality of service provided.