Our current view of the service
Updated
3 November 2025
We carried out this announced on-site inspection on 26 January 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
New Park House Dental Centre is in Shrewsbury, Shropshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, at the practice.
The practice had 13 treatment rooms. At the time of our inspection, there was a total of 53 staff, of which there were 11 dentists, 17 qualified dental nurses, 4 trainee dental nurses, 5 dental therapists, 3 dental hygienists, 4 decontamination assistants, 5 receptionists and 4 managers. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of the service
Updated
3 November 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. On the day of our inspection, we received feedback from a further 29 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “On my visits to the practice I find them very professional, kind, caring and attentive, my appointments are never rushed and they are very thorough in their approach”, “I have just had my routine 6 month hygienist appointment followed by an appointment with the Dentist. I am very pleased with the care and attention that I receive. Relaxed, cheerful, and with great care” and “a visit to our dental practice holds no fears for us and is more easily described as visiting old friends.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.