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Meridian Health and Social Care - Hinckley Good

Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Sevacare Hinckley is a domiciliary care agency who are registered to offer support to adults with a variety of needs including people with a sensory impairment, people with physical disabilities, people living with dementia and younger and older adults.

Sevacare Hinckley provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection, 160 people were receiving personal care.

People’s experience of using this service and what we found

Improvements were required to recording information within medicine administration records, daily notes and skin integrity forms. The registered manager was implementing new systems to improve this practice.

People were not always told who was coming to support them when a change in staffing occurred. This made some people feel anxious. The registered manager agreed to implement a system to ensure people were told before staff arrived.

People and their relatives told us staff delivered care in a safe way. The provider had systems in place to protect people from the risk of harm. Risk’s associated with people’s care were identified and assessed.

People were involved in developing their plans of care and were supported by staff who were appropriately inducted and trained. People were supported to eat and drink what they had chosen.

Care plans were person centred which supported staff to understand individual needs and tailor their support to the way the person liked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were supported by the registered manager and understood their roles and responsibilities. All staff had an enhanced Disclosure and Barring Service (DBS) check, and had references given before they started to work with people.

People thought the staff were friendly and kind and had built good relationships with them. People felt respected by staff who encouraged their independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

At the last inspection the service was rated Good. (Report published 24 November 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well led.

Details are in our well led findings below.