Shared Lives and Reablement Scheme

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this assessment service group under this location. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff were kind and caring. Comments included, “I am quite happy, staff are nice and helpful” and “The girls are amazing.” We observed staff speaking to staff from other organisations in a kind and respectful way.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. People’s care plans did not always reflect their strengths, abilities, aspirations, cultural background, religion, interests or protected characteristics. This meant staff did not always have all the information needed to provide holistic, person-centred care. However, we found no evidence that people had been negatively impacted, and people told us staff supported them in line with their individual preferences. We raised this with the registered manager for them to address.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff promoted people’s independence to reduce their need for future care and support. Staff gave various examples of this. A staff member told us, “We have had many positive outcomes, even if when ongoing care is required, for example, a client new to service who was unable to support themselves with medication and personal care. Since the reablement service has come in [the person has regained some independence].”

Most of the people receiving support from the service had less care needs from when they began receiving support from the service.

The registered manager told us, “We work in partnership with other teams to support people to regain their independence. We work with a co-commissioned therapy service provided by [specialist community services provider] to enable the people on our service to receive prioritised and intensive therapy to enable faster strength and co-ordination to increase their independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The registered manager told us, “We work with health services to support with smooth discharges from hospital in order for them to work with Reablement in their own homes in a timely way to ensure that it isn't at a detriment to their health and well-being.” The provider asked people for feedback about their care.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff felt well supported. One staff member commented, “I know that I can go to management, and know I will be listened to, and be supported with my queries.” The registered manager told us there were a range of systems in place to support wellbeing, such as an Employee Assist Programme, mental health first aiders and a wellbeing service. They also commented how staff were a close team and supported each other.