- Homecare service
Shared Lives and Reablement Scheme
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Date of assessment 21 September to 14 October 2026.
We assessed the service due to the length of time since the last inspection. This location comprises of 2 assessment service groups, ‘homecare’ and ‘shared lives’. This inspection had assessed the ‘homecare’ assessment service group, namely the Reablement Scheme.
The service supported people on a short-term basis to regain independence following hospital admission. We saw the service did this well and people receiving support from the service generally left the service with less care and support needs.
Staff worked with people to set individualised goals and worked with people to achieve these. Staff worked well with other organisations. People’s needs were assessed to see if the service was suitable for their needs.
The service was flexible around people’s needs, for example extending planned support where needed. Staff meetings took place regularly. Staff felt able to speak up and raise any concerns. Staff received a range of training and supervision and felt well supported.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with other partners to deliver care and support.
However, people’s care and support plans missed key information. For example, information regarding people’s communication needs, people’s likes and interests, and backgrounds. Some risks had also not been assessed or mitigations recorded. This meant staff did not have all information to support people in a person-centred way and meant some needs may not have been met. Governance systems had not identified these concerns.
We raised these issues with the provider for them to address.
People's experience of this service
We received feedback from 2 people using the service and reviewed feedback forms sent from people who had previously used the service. People told us they were happy with the service and felt staff supported them well. People said staff supported them with everything they wanted help with. They also commented about staff being kind and caring. Comments included, “I’m quite happy, staff are nice and helpful” and “Staff are lovely, really kind”.
People said staff seemed well trained. One person commented they felt staff seemed busy and didn’t always have time to talk.
Feedback forms sent to us showed people were happy with the service. People felt staff involved them in the planning of their care, felt listened to by staff, and had confidence in the staff supporting them. They also felt they were treated with dignity and respect.