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Compton Manor Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 7 March 2018

This inspection site visit took place on 6 February 2018 and was unannounced. This was a comprehensive inspection.

Compton Manor is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home provides residential care to older people, including people who live with dementia. The home has two floors accommodating up to 38 people in one adapted building. On the day of our visit 35 people lived at the home, including two people on a short stay. One person was in hospital. The home is located in Coventry in the West Midlands.

At our last inspection in January 2016 we rated the home Good. At this inspection we found the evidence continued to support the rating of Good overall. However, improvement was required to some of the provider’s systems and processes for monitoring the quality of the service.

This inspection report is written in a shorter format because our overall rating of the home has not changed since our last inspection.

There was a registered manager at the home who had been in post since September 2017. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The providers systems to monitor the quality and safety of the service provided were not consistently followed and some audits were not effective. Despite this, people, relatives and staff felt the registered manager was approachable and the home was well-led. The registered manager was developing their knowledge and understanding of their management responsibilities and regulatory requirements.

People told us they felt safe living at Compton Manor. Staff understood how to protect people from harm, and provided good support to reduce identified risks. Medicines were managed safely. Information in care records ensured staff had the detail needed to ensure care and support was provided in line with people’s needs and preferences.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. People and their relatives were involved in planning their care, and people decided how they wanted to live their lives on a day to day basis.

People enjoyed their meals and the varied range of choices available to them. They were supported to access healthcare professionals when needed. Staff respected people’s privacy and promoted their dignity by supporting people to be independent. People and relatives spoke highly of staff who they felt were helpful, kind and generous.

People were supported to maintain relationships with people who were important to them. Family and friends were welcomed to visit the home at any time. A range of meaningful activities were available which people could choose to take part in. People were supported to follow individual interests and hobbies.

People, relatives and professional visitors were complimentary about the quality of care provided and were invited to share their views about the home to drive forward improvement. Complaints were managed in line with the provider’s procedure.

Staff enjoyed working at the home and felt supported and valued by the management team. Action was being taken to make improvements to the home’s environment.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 7 March 2018

The service remains Good

Effective

Good

Updated 7 March 2018

The service remains Good

Caring

Good

Updated 7 March 2018

The service remains Good

Responsive

Good

Updated 7 March 2018

The service remains Good

Well-led

Requires improvement

Updated 7 March 2018

The service was not always well-led.

There were procedures for reviewing the quality of service people received but these were not always used and some were not effective. The registered manager was developing their knowledge, skills and understanding of their role and regulatory responsibility. People and relatives were happy with the service provided and the way the home was managed. Staff felt supported and valued.