Rosebud Homecare Ltd is a domiciliary care service providing personal to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 9 people receiving personal care using the service.
People’s experience of using this service and what we found
Systems and processes were not always in place to ensure that documentation was complete, dated and reviewed.
People were supported safely by staff. Systems and processes were in place to monitor this. Recruitment procedures helped ensure only suitable staff were employed to support people. There were sufficient staff to meet people’s needs.
People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s had their needs assessed and reviewed before using the service. People’s health care needs were documented, and staff knew when to liaise with health care professionals . Staff had the knowledge and experience to meet people’s needs and were trained appropriately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement published on 1 August 2019.
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced comprehensive inspection of this service on 1 July 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.