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White Horse Care Trust Domiciliary Care Service Good

Inspection Summary


Overall summary & rating

Good

Updated 12 June 2018

White Horse Care Trust Domiciliary Service provides care and support to six people with learning disabilities living in the community.

This service provides care and support to people living in 3 'supported living' settings, so that they can live in their own homes as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People said they felt safe. Staff knew how to keep people safe. Risk assessments were in place and we saw examples of positive risk taking. These enabled people to be as independent as possible whilst maintaining their safety. Incidents and accidents were reported and analysed. Safe recruitment processes were undertaken. Medicines were managed safely.

Staff had been trained to carry out their roles. They had regular supervision sessions with a line manager and all said they felt well supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. One relative said “Staff could have wrapped [person’s name] in cotton wool, but they didn’t; they’ve empowered him.”

People told us staff were “brilliant” and “very kind and very helpful.” Relatives said “The staff are great.” Staff spoke positively about their roles.

Support plans were person centred and clearly detailed people’s preferences and choices about how they wanted to be supported. People were involved in writing and reviewing their plans. One person said “I want to be more independent in the future. The staff know that and are helping me with it.” There was a complaints procedure in place; this was also available in an easy read format.

The values of the trust were embedded in the day to day running of the service. Staff said management support was “excellent”. There were robust quality assurance systems in place.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 June 2018

The service remains Safe

Effective

Good

Updated 12 June 2018

The service remains Effective

Caring

Good

Updated 12 June 2018

The service remains Caring

Responsive

Good

Updated 12 June 2018

The service remains Responsive

Well-led

Good

Updated 12 June 2018

The service remains Well-Led