We carried out a review of the data available to us about Henderson and Harvard on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Henderson and Harvard, you can give feedback on this service.
We found the following examples of good practice.
People were supported to socially distance in communal areas. A robust COVID-19 testing process was in place, and management had clear oversight of this. Management were aware of the steps to take should tests not be collected as arranged by pre-booked couriers.
The premises were clean and hygienic. There was a cleaning schedule in place with frequent touch point cleaning undertaken. A large, accessible garden was available for people living at the service.
The manager had researched and ordered clear panel face masks to support staff who would benefit from the ability to lip read.
Newsletters and information produced by the provider gave helpful information to staff, such as wellbeing suggestions and a COVID-19 vaccination ‘myth buster’ to encourage vaccinations.
A contingency plan was in place which detailed steps to take in case of emergencies during the COVID-19 pandemic, including useful contact details.
Henderson and Harvard is a registered care home providing 24 hour care for eight adults with severe or profound learning disabilities and those with additional mobility or physical difficulties. The care home is two linked bungalows purpose built house in a residential road in Tiptree, Essex. It has a very large garden, two separate lounges, dining areas and each person has a single room with ensuite. There is a rear-enclosed garden at the back of the house with level access. At the time of our inspection there were eight people using the service.
The care service has been developed and designed in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service was safe. The recruitment process ensured that appropriate checks were carried out before staff commenced employment. There were sufficient staff on duty to meet the needs of people and keep them safe from potential harm or abuse. The service assessed people's health and wellbeing needs and carried out risk assessments to minimise risks to health. The registered manager and staff kept people's medication records up to date.
The service was effective. People were cared for, and supported by staff, who had received training to support people and to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to health and social care services were made when required.
The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people's preferences of care. Staff worked hard to promote people's independence through encouraging and supporting people to make informed decisions.
The service was responsive. Records we viewed showed people and their relatives were involved in the planning and review of their care. Support plans were reviewed on a regular basis and when there was a change in care needs. People were supported to follow their interests and participate in social activities. The service responded to complaints in a timely manner.
The service was well-led. Staff and people spoke very highly of the registered manager and the provider who were supportive and worked hard to provide a good service. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.