43a and 43b Morley Road

Updated 3 September 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector.

Service and service type

43a and 43b Morley Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection-

We spoke with two people who used the service about their experience of the care provided. We spoke with five members of staff including the registered manager, manager, deputy manager and two care staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included two people’s care records and multiple medication records. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We received feedback from two relatives.

Updated 3 September 2021

About the service

43a and 43b Morley Road is a residential service and provides personal care and support to people who are living with a learning disability and or physical disability. At the time of our inspection they were supporting six people.

People’s experience of using this service and what we found

People told us they felt safe. Staff had received training in safeguarding people from abuse and knew how to raise any concerns.

People had risk assessments in place and staff knew how to support people to mitigate risks.

There were enough staff to meet people’s needs. Staff had received infection control training and understood the importance of following government guidance in relation to COVID-19.

Medication was administered by staff who had received training to do so and medicines were managed safely.

People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Care plans were detailed, and person centred in an easy to read format.

The service had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required. Relatives felt able to speak to the staff team at any time if they needed to know about their loved one.

The service had a visible registered manager in place who knew people living in the service. Staff felt valued and supported by management.

Why we inspected

This service had been taken over by a different provider and this was the first inspection of the service since the new provider had taken over.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.