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Inspection Summary


Overall summary & rating

Good

Updated 30 March 2021

Knebworth Care Home is a 'care home' providing accommodation and personal care. It is registered to provide a service for up to 71 people. The service was supporting 52 people at the time of the visit.

We found the following examples of good practice.

¿ People were chatting and engaging with staff and this was not impacted by staff wearing masks. The activities organiser was providing support to help prevent loneliness and boredom for people.

¿ Information was displayed about COVID-19 giving clear and accessible advice.

¿ The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID-19. This included if a person who was isolating was unable to have their door closed. Control measures were put in place.

¿ The home was clean and there was cleaning ongoing during our visit.

¿ People were in cohorts on their units and considered communal areas as part of their home. Staff only worked on their allocated units and they had separate entrances and exits to the home and allocated lifts.

¿ There was a visitor’s pod for use when visits were permitted. This was separate to the home to help promote people’s safety. There was also regular virtual contact with friends and family.

¿ The home was considered to be in an outbreak at the time of inspection due to people who had attended hospital testing positive, so visitors were stopped for 28 days in line with national guidance. However, the home managed the outbreaks well and maintained strict processes to minimise the risk of others being affected.

¿ When people tested positive for COVID-19 they had to isolate in their rooms, for a set period of time. Staff were clear on what it meant to isolate and what symptoms of COVID-19 to look out for. People returning from hospital or those new to the home had to isolate for 14 days. Where this was not possible, for example for someone who would be at increased risk to have their door fully closed, a risk assessment was completed.

¿ Staff had received training on putting on and taking off personal protective equipment (PPE), infection control and COVID-19. They told us they felt very supported and had enough information to do their jobs.

Inspection areas

Safe

Good

Updated 30 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 30 March 2021

Caring

Good

Updated 30 March 2021

Responsive

Good

Updated 30 March 2021

Well-led

Good

Updated 30 March 2021