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Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service: Welwyn provides accommodation, personal care and support for up to seven people with learning difficulties. In addition, people are supported with complex needs including sensory impairments, physical disabilities and behavioural issues. At this inspection five people were living at Welwyn.

People’s experience of using this service:

People living here experienced extremely good levels of care, support which promoted positive outcomes. The management of the service had sustained outstanding practice and actively sought to improve the care they offered. People benefitted from an outstandingly responsive service where communication was key. Care and support was tailored to meet people's needs and enabled flexibility, choice and continuity of care. People were consistently involved in and consulted about all aspects of their care and support. Staff had an excellent understanding of people’s social diversity, values and beliefs and how these might influence their decisions on how people wanted to receive care and support.

The home promoted understanding and a positive attitude towards different types of disability and difference. Staff had opportunities for learning, development and reflective practice on equality and diversity, which influenced how the home was developed. Social activities offered to people were innovative, met people’s needs and preferences so people could be supported to live as full a life as possible. People were consulted about events before and after the event. The home had a key role in the local community and links with other community organisations which provided information and support to people.

The culture in the home focused high-quality, person-centred care. Staff put people at the heart of the service and their views were at the core of home's quality monitoring and assurance arrangements. Staff were motivated by and proud of the home. Continuous learning was embedded in the home's culture.

People told us they felt safe at the home and there were the systems and processes in place to safeguard them. People had personalised risk assessments so staff knew how to keep them safe.

The premises were safe and well maintained. Regular safety checks were carried out on the environment and on the equipment used. There were enough trained staff on duty to meet people's needs. People were provided with their medicines in a safe way. The management team ensured lessons were learnt and improvements made when things went wrong.

Rating at last inspection: Welwyn was last inspected on the 4th and 5th May 2016 and maintained a rating of Outstanding.

Why we inspected: This was an unannounced, scheduled inspection based on the previous inspection rating.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe

Details are in our Safe findings below.



Updated 22 May 2019

The service was effective

Details are in our Effective findings below.



Updated 22 May 2019

The service was exceptionally caring

Details are in our Caring findings below.



Updated 22 May 2019

The service was exceptionally responsive

Details are in our Responsive findings below.



Updated 22 May 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.