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Millbrow Care Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 19 November 2020

Millbrow Care Home is a nursing home providing personal and nursing care for up to 44 older people. At the time of the inspection, the service was supporting 33 people across two floors.

We found the following examples of good practice.

The service followed safe visiting procedures. Visits were restricted to essential visitors only. However, there were safe measures in place to facilitate visits for people receiving end of life care and where it had been assessed as being in the persons best interest due to their wellbeing. Family entered the service through the nearest external door to where their relatives bedroom was located. All visits were conducted in the persons own room and visitors were required to wear full PPE.

Signage with instructions about shielding and social distancing rules were on walls around the building. We observed shielding and social distancing rules were complied with. The environment had been adapted to support social distancing.

There was a dedicated procedure that accommodated people should they develop COVID-19 or show symptoms. Safe procedures were followed for admitting people to the service. Virtual assessments were completed, and people were only admitted following evidence of a negative COVID-19 test. On moving into the service people were required to self-isolate for 14 days.

Stocks of the right standard of personal protective equipment (PPE) were well maintained and staff used and disposed of it correctly. Guidance on the use of PPE and current IPC procedures were clearly visible across the service.

People and staff had access to regular testing.

Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with their family and friends through the use technology.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 19 November 2020

Inspected but not rated.

Effective

Good

Updated 19 November 2020

Caring

Good

Updated 19 November 2020

Responsive

Good

Updated 19 November 2020

Well-led

Requires improvement

Updated 19 November 2020