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Bungay Medical Practice Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 26 November 2018

We carried out an announced comprehensive inspection at Bungay Medical Practice on 5 November 2018 as part of our inspection programme. The current provider, Dr Castle and Partners, became the provider with the support of the Clinical Commissioning Group on 1 January 2018. The practice was then inspected in February 2018 and not rated due to there being insufficient evidence to rate all key questions. This was because the service had recently been configured and data available related to the previous provider.

Our inspection team was led by a CQC inspector and included a GP specialist advisor and a second CQC inspector.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

This means that:

  • People were protected from avoidable harm and abuse and that legal requirements were met.
  • The provider had a detailed action plan in place to address shortfalls within the practice and had implemented several changes such as an overhaul of the management of repeat prescriptions.
  • Patients had good outcomes because they received effective care and treatment that met their needs.
  • The practice was fully engaged with reviewing, monitoring and auditing the clinical service they offered and used this information to make changes and drive care.
  • Patients were supported, treated with dignity and respect and were involved as partners in their care.
  • People’s needs were met by the way in which services were organised and delivered. For example, the practice had a community matron who was able to assess recent discharges from hospital, complete home visits and address social issues to reduce admissions to hospital.
  • The leadership, governance and culture of the practice promoted the delivery of high quality person-centred care.
  • The practice were continually reviewing documents and protocols to update them. We found some protocols and documents that had not been fully updated to reflect the current provider and a standard operating procedure that did not contain all the relevant information. The provider reported this would be addressed immediately.
  • Staff reported they were happy to work in the practice and proud of the changes that had been made.

Whilst we found no breaches of regulations, the provider should:

  • Continue to review documents and protocols to ensure they are specific to the new provider.
  • Review and update the standard operating procedure for ensuring medicines are appropriate for use in dosage systems.
  • Review the system for responding to complaints to ensure onward referral details for other agencies are available, for example details for the ombudsmen.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable