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Archived: Seren House

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 9 January 2014

During a routine inspection

People were provided with useful information about the service provided and were involved in the discussions and decisions made about their care and support.

The support was provided by skilled staff who knew the needs of people well and knew what to do to assist them. One person told us, �They�re just the best, they know what to do and how to do it well.�

People said they had no complaints about the service and knew how to raise concerns should they need to. One person told us, �I was told personally by the manager that even if I had the slightest cause for concern I should ring her directly.�

The staff received training that was appropriate for their individual needs. The training provided staff with the information they needed to care for the people living in their own homes.

Quality monitoring systems were in place whereby the quality of the care was reviewed and monitored. We saw information was used to influence the development of the service.

Inspection carried out on 26 July 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We visited four

people in their own homes and spoke with 16 people, or their relatives by telephone. We

asked them to tell us about their experience of the support they had received.

All of the people we spoke with were positive about their care staff and felt their care needs were met. A relative told us they were, "Satisfied with what they (staff) do". Another relative said the staff were,"All nice, and nice to her (the person using the service)."

We saw that people using the service, or their representatives, had been involved in planning their care.

People told us they felt safe, or felt their relative was safe using the service. People said they would speak to staff or would contact the office if they had any concerns.