Arthur Morrison Care Services

AM Care services is a domiciliary care agency that is registered to provide personal care to people including those with mental health and or substance misuse issues. The service also managed three supported living services. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection the service was providing personal care to 21 people, eleven of whom were living at the supported living services.

People’s experience of using this service and what we found

There were systems in place to safeguard people from abuse. Risks to people were recorded and mitigated. Medicines were managed safely. Staff recruitment was robust and there were enough staff to support people’s needs. Staff were trained on infection prevention control and there were systems in place around this to keep people safe. Incidents and accidents were recorded so the provider could learn from these events when they occurred.

The service was well led and promoted person-centred care. The registered manager and staff were clear about their roles and the provider understood and fulfilled their regulatory requirements. People and staff could engage and be involved with the running of the service through meetings and surveys. The provider had systems in place which assured quality and provided a means to continuously learn and improve care. The service worked in partnership with other agencies to the benefit of people at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 06 March 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

People’s experience of using this service:

¿ People had a positive experience of the care provided by AM Care services. One person said, “They are a good company and I enjoy the care.”

¿ Staff at the service knew what to do if they suspected abuse.

¿ People were risk assessed to keep them safe from harm.

¿ There were sufficient staff at the service. Suitable staff were recruited to work with people.

¿ Staff knew how to manage medicines safely.

¿ Staff wore gloves and aprons to control and prevent infection.

¿ The service learned lessons when things went wrong.

¿ People were assessed before the service worked with them.

¿ Staff were trained how to do their jobs and were supervised in their roles.

¿ Staff supported people with their food.

¿ The service was linked with other agencies and communicated well with them.

¿ People were supported to access health care professionals.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ People told us they were well treated and staff were kind.

¿ People and their relatives were involved with their care and signed their consent to treatment.

¿ People’s privacy was respected and they were treated with dignity.

¿ People’s care plans recorded their needs so staff knew how to best work with them.

¿ People told us they knew how to make complaints; However, the service hadn’t received any yet.

¿ The service was not working with any one at end of life but stated they could.

¿ People thought highly of the management of the service.

¿ The registered manager felt supported in their role.

¿ The service had links with other agencies to the benefit of people using the service.

¿ The provider used audits, spot checks and surveys to drive improvement in the service.

¿ Staff had meetings where they could be involved in the service.

Rating at last inspection: This service had not previously been inspected as it was a new service having been registered in February 2018.

Why we inspected: This was a planned inspection that was part of our inspection schedule. We inspected the service because it was under a new registration. All newly registered services are inspected within 12 months of their registration.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. The next inspection will be planned for a future date based on our rating.